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Welcome to the Films Hive support services, were here to provide assistance and support to all our valued clients. Our dedicated team is committed to ensuring the highest quality standards for your film projects. If you have any queries or require assistance, please don’t hesitate to reach out to us.
Contact Information:
For general inquiries and support, please contact us at support@filmshive.com. Our team will respond to your queries as soon as possible and provide the necessary assistance to address your concerns.
QC Quality Control and Deliverables Support:
In addition to our direct support, we understand that some clients may require specialized QC quality control services or assistance with deliverables.
For such requirements, we have established partnerships with verified QC support companies that can provide expert assistance.
Please click here to be redirected to Cine Global Entertainment.
Cine Global Entertainment is a reputable company known for their expertise in film QC quality control and deliverables. They have a track record of delivering exceptional services to clients in the industry. Should you require their assistance, please feel free to reach out to them directly.
We understand the importance of ensuring the highest quality standards for your film projects, and we are committed to providing you with the support you need.
Thank you for choosing Films Hive.
We look forward to assisting you and helping you achieve your film production goals.
Best regards,
Films Hive Support Team
Create a Top-Quality Video Master
We at Films Hive are quality fanatics. You’ll want your film or show to look the best to your audience all streaming channels.
Here’s how to create the perfect video output to upload.
We’re not an “Online Video” site. So don’t submit a “YouTube output”. Treat us like a digital movie theater film festival, TV network, or film festival.
To export, use only ProRes HQ or DNxHR HQ, and PCM audio. These are production codecs. Preferably no H.264. Definitely, no presets with YouTube or Vimeo, please.
Debating if you submit 1080p or 4K? Go for the 4K! We want the best.
Size doesn’t matter – the bigger, the better*. As a rule of thumb, a 90 min movie should be 100 GB or more. Our file size limit is 1TB, so go ahead and send us the best quality video you have. It might take a few hours, or even a day or more to upload. That’s ok (and still easier, safer, and faster than FedEx’ing hard drives)!
Preferred:
Potentially Acceptable:
Title must meet Films Hive’s Compression Requirements. Learn More.
mov, mp4, mpg/mpeg, ts, mkv, and ogg. Max 1TB file size.
Width min. 640 pixels. Original resolution. Do not upscale or downscale.
Original framerate: 23.976, 24, 25, 29.97 or 30. Do not convert framerate unless the source is not a supported one, for example, do convert 59.97/60 fps to 29.97/30 fps.
Avoid duplicated frames and blended frames.
How To Add Chapter & Ad Breaks
Stereo (Lt Rt) is required. We also support any additional audio stream and channel configuration including all surround formats. With surround audio, discrete Lt Rt audio is required in addition.
If the title is or was ever available in surround, we require surround plus Lt Rt tracks.
In addition to the requirements above (Codec, Resolution, etc.):
Our requirement is that all content must be submitted with English closed captions.
Closed captions serve not only hearing-impaired viewers but also fulfill the demands of streaming channels for various reasons beyond hearing issues. Nowadays, audiences often watch films in noisy cafes, on commuter trains, in bars, or simply at home while multitasking with cooking and children. Closed captions enable viewers in all these scenarios to comfortably enjoy your content.
Basic Requirements:
– We prefer the SubRip (.srt) format in plain UTF-8. We recommend using a text editor like BBEdit to open and save your .srt files in UTF-8 format.
– Scenarist Closed Captions (.scc) are also accepted. SCC files require the selection of a frame rate. Learn more about SCC.
– All text tracks should be complete, accurate, and synchronized with the video at all times.
– Proper punctuation and spelling are essential.
– Avoid using formatting tags.
– For other file formats, you can convert them to SubRip using the following applications or web apps: Subtitle Edit, Subtitle Converter, REV Caption Converter.
– We recommend playing back your video in our system with the text track enabled, jumping to random spots to ensure the text track remains in sync.
Text Track Rule Requirements:
– Each subtitle should be limited to a maximum of 43 characters per line.
– Maintain a minimum gap of 66 milliseconds between subtitles.
– The maximum characters per second should not exceed 25.
– Subtitle duration should range from a minimum of 800 milliseconds to a maximum of 8000 milliseconds.
– Each subtitle should not exceed a maximum of 2 lines.
– Subtitles shorter than 43 characters should remain unbroken.
– We recommend using the “Fix common error” feature in Subtitle Edit to identify and rectify any rule errors before submitting your title.
Mixed Language Titles:
– If English is the primary audio language, you can include burned-in English subtitles for non-English dialogue and provide a separate English closed caption file that excludes the lines already burned-in.
– If English is a secondary audio language, the main video should be provided without burned-in subtitles. Instead, you should include a complete English closed caption file that covers all dialogues and atmospherics. Additionally, it is recommended to upload two additional English text tracks:
1. English subtitles solely for non-English dialogue, excluding atmospherics.
2. English closed captions for English dialogue along with atmospherics.
Image Listing Requirements:
For Single Works:
– 2:3 aspect ratio – Minimum 1400 x 2100 pixels (required).
– 3:4 aspect ratio – Minimum 1575 x 2100 pixels (required).
– 16:9 aspect ratio – Minimum 1920 x 1080 pixels (required).
– 16:6 aspect ratio – Minimum 1920 x 720 pixels (highly recommended).
– 4:3 aspect ratio – Minimum 1920 x 1440 pixels (highly recommended).
– 2:1 aspect ratio – Minimum 1920 x 960 pixels (highly recommended).
– 16:9 Textless (3 images) – Minimum 1920 x 1080 pixels (highly recommended). NOTE: Upload under Other Images and label each one “16×9 textless”.
For Series:
– 2:3 aspect ratio – Minimum 1400 x 2100 pixels (required).
– 3:4 aspect ratio – Minimum 1575 x 2100 pixels (required).
– 16:9 aspect ratio – Minimum 1920 x 1080 pixels (required).
– 4:3 aspect ratio – Minimum 1920 x 1440 pixels (required).
– 16:9 Textless (3 images) – Minimum 1920 x 1080 pixels (highly recommended). NOTE: Upload under Other Images and label each one “16×9 textless”.
For Each Episode in a Series:
– 4:3 Textless – Minimum 1920 x 1440 pixels (highly recommended). NOTE: Upload under Other Images and label it “4:3 textless”.
Content Quality Requirements:
– JPEG or PNG format, no PSD.
– Avoid stretched or padded images.
– The title name must match the metadata exactly and be readable at thumbnail size.
– Exclude images with only plain title text and solid color(s) in the background.
– Maintain consistency in imagery and fonts across all images.
– Exclude subtext or promos such as credits, billing blocks, production companies, actor names, taglines, URLs, quotes, streaming service logos, festival laurels, QR codes, release dates, etc.
– Avoid season numbers.
– Images depicting drug usage, nudity, excessive violence, etc., are not allowed. However, discreetly presented images of weapons are permitted as long as they do not point at the viewer or characters in the image.
– Stills are not mandatory but recommended.